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The Standard Speaker reported that Hilton Reservations and Customer Care in Carrollton, Texas is responsible for paying back wages to the employees of the former Hilton Reservations Worldwide LLC call center in Humboldt, Texas. The location closed two years ago, but the employees are still eligible for the back wages that they earned.
A U.S. Department of Labor investigation found Hilton in violation of the Fair Labor Standards Act, after it was discovered that they were not paying their employees for the time they worked before clocking in and after clocking out. So, not only did the workers not receive a fair minimum wage for the time, but the nonpayment also caused the overtime calculation to be incorrectly figured.
More than $715,500 in back wages will be paid to 2,645 current and former employees of the Hilton call center—$30,370 of which will be paid to the 130 former workers from the Humboldt location.
Under the FLSA, call center workers should be compensated for the time they spend booting up their computers, reading work-related emails and starting up computer programs required to help customers.
The Texas overtime lawyers at Kennedy Hodges provide the community with helpful information on their wage claims with their free book, The Ten Biggest Mistakes That Can Hurt Your Wage and Overtime Claim. Call 888.449.2068 or fill out our online form for your free copy.
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