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Stuck Waiting for Your Cable Customer? You Should Be Paid for the Wait!

But what if the tables are turned? What if it is the cable installer who must wait for the customer to arrive home or wait for the business owner to open the door to the shop?

Should the cable company pay the installer for the time he or she spent waiting?

According to the Fair Labor Standards Act, the answer is: Yes.

Not only do installers have no control over the comings and goings of the cable customers, they are also still on the job. While they might not be doing actual hands-on work, they are still prevented from completing work elsewhere, and as we mentioned earlier, the waiting is part of the industry norm.

Bad weather, broken cable lines, and downed poles are all reasons why cable installers - and even customers - can get caught up and run late. But installers should be paid their wages regardless of whether or not they have to wait, even if it means collecting overtime.

The company may have rules and regulations for the amount of time that an installer should wait for a customer before leaving - and this maximum wait time should also be relayed to all customers - but if the employee is performing work, he or she should see the correct end result on their paycheck.

If you are a cable installer who is not receiving fair overtime pay, you need information. Contact the Texas fair overtime attorneys at Kennedy Hodges, LLP for your FREE copy of The Ten Biggest Mistakes That Can Hurt Your Wage and Overtime Claim by calling 888.449.2068. Or fill out our online form to schedule your free case evaluation where an attorney will sit down with you, review your claim, and provide you with the best solution to protect your paycheck.